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Daily Archives: 31/12/2020

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COVID-19…A CATALYST FOR LOUSY SERVICE DELIVERY?

UncategorizedBy Liesel Cloete31/12/2020

Since the start of the COVID-19 pandemic, we can all admit that businesses worldwide faced various challenges to stay afloat. Customer Service delivery has been in the frontline since March 2020. I am a stickler for good customer service and have been acutely aware that some companies use the pandemic as an excuse for poor

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